FREQUENTLY ASKED QUESTIONS

HIPSTIRR SIZING INFORMATION

 

*Leather Pocket Belts*

Sizing for Hipstirr Pocket Belts is based on your HIP measurements and is as follows:  
XSmall-    29-35” 
Small-      31-37”
Medium-  35-41” 
Large-     40-46” 
XLarge-   45-51” 
Please take your HIP measurement based on where you will be wearing your belt. 
This is probably not the widest part of your hips. It should be a bit above the widest part.
We recommend that you use a flexible tape measure. 
If you do not have a flexible tape measure, we would suggest you use a string to measure your hips and then lay it along the edge of a yardstick/ruler to find your correct measurement.
Find where you fall in our size guide above and choose the appropriate size for your belt. 
If you are in between sizes, we normally recommend sizing down.
The beauty of a leather pocket belt is that the leather will form to your body with wear and as it does, it will provide about an additional inch of length. 
Please Contact Us if you have any questions about sizing.
All of our belts are available in sizes Small & Medium and many of our styles are available in sizes Xsmall & Large.  
We have carefully selected which belts we feel work best in the XSmall, Large and XLarge sizes.  
Some of our belt styles work better in these sizes than others and we are happy to provide suggestions or feedback for your requests of belts in these sizes.   
Some styles, we cannot do in the XSmall size due to the layout of the pockets or structure of the belt itself. 
We can do most belts in sizes Large and XLarge.
Feel free to ask us if you don't see exactly what you are looking for available in your size.
For more details, Please see the section below regarding Special Orders & Requests and also the section on the use of our Back in Stock "Notify Me" Option.

*Leather Clothing*

Clothing pieces are available is sizes XSmall, Small, Medium and Large
The Specific measurements for the different Clothing styles are included in the descriptions on each product page

*Leather Holsters*

Holster Styles are all made as One Size with adjustable length straps

*Leather Dress Belts*

Measurements for sizing of our Dress Belts are included in the description of each individual style
Please note that our Dress Belts are sized differently than our Pocket Belts


Please Contact us for Special Order Inquiries regarding sizing of Hipstirr Pocket Belts, Clothing, Holsters or Dress Belts

 

ALL OTHER INFORMATION

 

*Special Orders and Requests*

If we do not have a Style in stock on our website in the Color, Size or Metal Accent you want to order, Please feel free to Contact us to place a Special Order. 

We welcome Special Orders for most of our items. The timing for delivery to you for a Special Order ranges from 4-8 weeks from the date the order is placed and your payment is received. We at Hipstirr strive to fulfill ALL orders as soon as possible, including Special Orders, and will try to get your new item to you as fast as we can.

We also occasionally have Items in stock that are not up on the Website or are out traveling to shows, so feel free to Contact us and see if we have what you are looking for already in stock.

If not, we would also be able to provide suggestions of other similar items we have in stock that could suit your needs as well. 

 

*"Notify Me" for Back in Stock*

Hipstirr uses the "Back in Stock" application in our Webstore as a means to try to help all of our customers find the perfect Hipstirr piece. This is an automated system and it can be used to place a request to be notified when we receive an item in stock and put it into the inventory on our Webstore. 

To access this application, you can find the black and white box that says "Notify Me" located at the top right side on any Product Page. It will pop up when you try to select an out of stock item, when you click on it, a box will show up in the middle of your screen asking you to enter your email address and which item you are interested in receiving a notification for.

With Back in Stock, you will receive a 1-time automated email sent with a link directly to the product page of the item you inquired and requested to be notified about. That email will be sent as soon as the specific item of your choice in the correct size, color and metal accent is added to our inventory on the website.

This does not reserve the item for you however, as anyone who has requested to be notified for that item will also receive the same email at the same time. So if you see that email come from Hipstirr, we suggest you buy the item ASAP. Or Contact us and we can order one just for you as an alternative. We do check the Back in Stock notifications regularly and add those items to our orders. We kindly ask that if you have requested to be notified about several items, but only want to purchase 1 of those items, please let us know which would be your number one choice via our Contact us page.

We look forward to you helping you find the perfect belt, holster or other Hipstirr item just for you and will happily provide feedback and suggestions at your request. 

 

*Returns/Exchanges*

Hipstirr prides ourselves on our customer service. We want you to have the perfect belt! 
We are more than happy to help with Returns and Exchanges for items purchased from from the Hipstirr Webstore or from Shows and Festivals where we are vending. 
Please Contact Us as soon as possible with any questions concerning Returns or Exchanges 
We do not accept any Returns or Exchanges without prior authorization and approval 
All items must be unworn and in the same condition as received
We guarantee the quality of all of our products for a reasonable amount of time and usage 
Please Contact Us for any concerns regarding Repairs

EXCHANGES 

We are happy to help you with exchanges of any of our items if you need a different size or if you are not 100% happy with your purchase and would like a different style, color or size.  
We ask that you pay for the return shipping of the exchange item to us and we will then ship a new item to you at no cost. Please see our Shipping Address below.

RETURNS 

For Returned items, we offer a full refund minus the shipping costs for items you are not 100% happy with and do not want to exchange for something else.  
Please see our Shipping Address below and be sure to Contact us for approval before Returning any items.

FROM RETAIL LOCATIONS

We do not accept any Returns or Exchanges of items purchased at any of our Retail Locations 
Please contact the store where you purchased the Item for their specific Return or Exchange policies 
If necessary, they will Contact us.

OUR SHIPPING ADDRESS

Hipstirr 
281 Scenic Road 
Fairfax, CA 94930

If you are returning any merchandise, please use a form of tracked mail, ie: USPS Priority Mail, FedEx, UPS, etc, and provide us with the tracking information after receiving approval and authorizaition.  
 

*We do not Take Appointments*

We do not have a location for fittings or a store of our own If you are unsure of sizing, pockets or any details regarding an item on our website, please Contact us with any questions. We are happy to help you with determining the perfect choice for your needs.  
Feel free to visit any of our Retail Locations to try on items for sizing or fit purposes

 

*Shipping*

We ship all orders via USPS Priority Mail. 
You will receive an automated email with the Tracking Number for your shipment when your order has been packaged and a label has been printed. 
We ship at least twice a week and strive to have your order in the mail to you as soon as we can. 

If you have shipping needs that require expedited service (such as Guaranteed delivery from UPS in 3 Days, 2 Days, or Overnight or USPS Express Mail- Overnight to most locations), we will work with you to the best of our abilities to make the proper arrangements, and let you know what the associated costs will be based on the chosen shipping method.
Please Contact Us to organize expedited shipping services if you have specific date parameters. 

If you need to change your shipping address after placing an order, please contact us ASAP. We will always ship to the "Shipping Address" provided during Checkout unless otherwise specified by you. 

We can ship to P.O. Boxes via USPS Priority Mail only, UPS and FedEx do not deliver to P.O. Boxes. 

 

*Wholesale Inquiries*

WE WELCOME WHOLESALE INQUIRIES

Please click the link below or feel free to give us a call at either number listed below.
We are always looking to expand our sales into new areas and add new Retail Locations.

Please contact us for our Wholesale Information

Main Contact: Ruby Bettencourt- Owner
Phone: 925.708.1693

 

*Thank you for your interest in Hipstirr!*

Please find us on Facebook and be sure to Like our page to get the latest information and announcements from Hipstirr!
We always post our newest designs on our FaceBook page first, including belt and holster styles featuring limited-edition, specialty leather colors, new styles and special releases of items we may not put up on our website, so be sure to check out our page for these posts! We also announce where we will be vending throughout the year or any other upcoming events. 
Liking our FaceBook page will allow you to know right away whenever we are having a sale or special promotion.
So Please go Like our Hipstirr Facebook Page and Stay Tuned for the latest information and announcements from Hipstirr!

 

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Hipstirr wants you to leave your purse, backpack or bag at home...
Get your hands free & your Hips rocking with an Original Hipstirr Belt!
 
We have lots of styles to choose from and look forward to you owning
your very own Hipstirr belt- the hip belts that cause quite the stir! 
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Contact Us